Please read these terms carefully before using our services. By using RS Dry Cleaning services, you agree to comply with these terms.
By accessing our website, making a purchase, or using our dry cleaning services, you agree to be bound by these Terms & Conditions. If you do not agree, please do not use our services.
We reserve the right to modify these terms at any time. Changes will be posted on this page with an updated "Last Updated" date. Your continued use of our services constitutes acceptance of the revised terms.
RS Dry Cleaning provides professional dry cleaning, laundry, and garment care services in Delhi, including:
Our services are available in Delhi and nearby areas within our service coverage. Delivery timelines may vary based on service type and location.
We provide professional-grade cleaning using modern equipment and trained staff. While we take utmost care, results may vary based on fabric type, condition, and special requests.
We accept payment through:
To place an order, you can:
Once you place an order, we will confirm the details including type and number of garments, service required, pickup and delivery date, and estimated cost.
Orders can be cancelled before pickup with no penalty. Cancellations after pickup may incur charges as per our policy.
While we aim for on-time delivery, delays may occur due to unforeseen circumstances. We are not liable for losses due to reasonable delays.
We operate within Delhi and nearby areas. Requests outside our service area may be subject to additional charges or may not be accepted.
You are responsible for your items until we pick them up. Ensure items are:
If you have special cleaning instructions, inform us at the time of pickup. We will do our best to accommodate them.
We take reasonable care of your items using industry-standard cleaning processes. Some fabric damage may be unavoidable despite our best efforts.
Once items are delivered to you, you assume full responsibility. Report any issues within 24 hours of delivery.
Once we drop/deliver your clothes at your home or specified location, WE HAVE NO RESPONSIBILITY OR LIABILITY whatsoever. This includes:
From the moment our delivery executive hands over the clothes at your home or leaves them at your specified location, ALL RESPONSIBILITY transfers completely to you. We are not responsible for anything that happens to the clothes after that point, including if they are stolen, damaged, lost, or exposed to any conditions at your home.
Despite our best efforts and professional care, we CANNOT GUARANTEE against certain unavoidable outcomes that are inherent risks of the professional cleaning process:
We are not responsible for damage resulting from:
We guarantee professional-grade cleaning service using trained staff and industry-standard equipment. We guarantee to handle your items with care using established cleaning protocols.
We are NOT responsible for any damage, loss, destruction, or deterioration of items due to natural disasters or unforeseen force majeure events. This includes:
IN CASE OF ANY NATURAL DISASTER OR FORCE MAJEURE EVENT AT OUR FACILITIES OR WAREHOUSES, WE ARE COMPLETELY NOT LIABLE FOR ANY COMPENSATION, REPLACEMENT, OR REIMBURSEMENT OF ITEMS. You use our storage and warehousing services entirely at your own risk regarding natural disasters and unforeseen events.
During the pickup and delivery process, items may be subject to various risks:
WE ARE NOT LIABLE FOR ANY DAMAGE THAT OCCURS DURING THE PICKUP OR DELIVERY PROCESS unless it can be proven that the damage was caused solely by our gross negligence or intentional misconduct. Normal transit damage is a risk accepted when using our delivery service.
We provide stain removal services on a best-effort basis only. We make NO GUARANTEE regarding successful stain removal. The following is expressly NOT guaranteed:
Some stains are inherently difficult or impossible to remove, including:
BY REQUESTING STAIN REMOVAL SERVICE, YOU ACCEPT FULL AND COMPLETE RISK that the fabric may be damaged in the stain removal process. We are NOT responsible if stains cannot be removed, if the stain becomes worse, if the fabric is damaged during treatment, or if colors fade during the stain removal process.
Once we complete the cleaning service and items are ready for delivery or pickup, YOUR responsibility for the items begins immediately. Items should be collected within the agreed delivery timeframe or picked up as scheduled.
⚠️ CRITICAL DISCLAIMER - DELIVERY RESPONSIBILITY: Once our delivery executive drops your clothes at your home or any specified location, WE HAVE ZERO RESPONSIBILITY. If clothes are stolen, damaged, lost, exposed to weather, or damaged in any way after they reach your home - we are NOT liable. You MUST immediately collect and secure your clothes after delivery. Do not leave clothes unattended outside your home.
⚠️ CRITICAL DISCLAIMER - STORAGE LIABILITY: Once your items are delivered or ready for delivery, YOU MUST COLLECT THEM WITHIN 30 DAYS. If items remain in our storage beyond 30 days, WE ARE COMPLETELY NOT LIABLE for any damage, loss, theft, deterioration, or any other issue. Items may be disposed of without notice after 30 days. Do not delay in collecting your items.
IMPORTANT COMPREHENSIVE DISCLAIMER: By using our services, you ACCEPT ALL RISKS including but not limited to: (1) Damage from cleaning process including color loss, shrinkage, fabric tearing, stain permanence, and texture changes; (2) Damage during transit/delivery; (3) Damage from natural disasters at our facilities; (4) Damage from stain removal attempts; (5) Deterioration of items stored beyond 30 days. We do NOT provide compensation, guarantees, or liability for any of these matters. You use our services AT YOUR OWN RISK regarding all these factors.
We are only liable for damage if proven that our negligence directly caused the damage. This does NOT include:
If an item is damaged solely due to our proven negligence:
In case of lost items due to our negligence, we will attempt to locate them. If unsuccessful within 30 days, compensation will be provided as per the damage claim policy.
When using our website or services, you agree not to:
We expect all customers to treat our staff with respect and courtesy. Abusive behavior may result in service termination.
Do not provide items containing explosives, dangerous materials, or stolen goods.
If you have any complaints or disputes:
These Terms & Conditions are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of courts in Delhi.
By using RS Dry Cleaning, you accept these Terms & Conditions. Contact us today!